To complete your return, we require a receipt or proof of purchase.

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is reflected in your account.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@theplaytimecompany.co.za

SALE ITEMS (if applicable)
Only regular-priced items are eligible for refunds.  Unfortunately, sale items cannot be refunded.

EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at hello@theplaytimecompany.co.za and send your item to: Just Aid Brands, Unit 1, Meadowbrook Business Park, Jacaranda Avenue, Olivedale, Gauteng, 2188, South Africa.

SHIPPING
To return your product, you should mail your product to: Intimate Touch, Unit 1, Meadowbrook Business Park, Jacaranda Avenue, Olivedale, Gauteng, 2188, South Africa.

Depending on the location where the exchanged product is being sent to, the delivery time may vary and is dependent on courier service delivery times.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@theplaytimecompany.co.za